Rooli Casino Privacy Policy
This Privacy Policy explains how Rooli Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and should be read together with our other applicable terms and responsible gambling information.
Rooli Casino aims to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be processed as described below. If you do not agree with this policy, you should discontinue use of the website and related services.
Information We Gather
The information collected by Rooli Casino depends on how you interact with the website and services. Some information is supplied directly by you, while other information is collected automatically when you browse or play.
- Account details, such as your name, date of birth, username, password and contact information.
- Identity and age verification information needed to confirm that an account is being used by the registered customer and that the customer meets the minimum age requirement.
- Transaction details, including deposits, withdrawals, payment method information, transaction history and related records. Payment credentials may be handled by payment providers rather than stored directly by Rooli Casino.
- Account activity, including games played, preferences, bonuses, interactions with customer support and responsible gambling settings.
- Technical information, such as your IP address, device type, browser, operating system, language settings, approximate location and records of website activity.
- Information included in communications you send to us, including enquiries, feedback, verification documents and reports.
You should provide accurate and current information and should not submit another person's personal information unless you are authorised to do so. Certain information may be necessary to establish or maintain an account, process transactions, meet operational controls or respond to your requests.
How Information Is Used
Rooli Casino uses personal information for clear business and service purposes. The purposes may include:
- Creating, administering and securing your account.
- Providing casino features, processing deposits and withdrawals, and maintaining accurate account records.
- Confirming identity, age and account ownership, including checks designed to reduce fraud, misuse and unauthorised access.
- Communicating with you about account activity, service notices, verification requests, promotions where permitted, and changes affecting the website.
- Monitoring gameplay and transactions to identify suspicious, irregular or potentially harmful activity.
- Applying account restrictions, responsible gambling measures and other controls selected by you or considered appropriate based on account activity.
- Improving website performance, usability, content, security and customer support.
- Analysing aggregated or de-identified information for reporting, planning and service development.
- Complying with applicable legal obligations, lawful requests and internal governance requirements.
Marketing communications will be managed in accordance with applicable requirements and your communication preferences. You may be able to withdraw from marketing messages, although essential service communications may still be sent when they relate to your account or transactions.
Cookies and Related Tools
Rooli Casino may use cookies, pixels, software development tools, log files and similar technologies. These technologies can remember preferences, keep sessions functioning, support security and help us understand how visitors use the website.
Cookies may be temporary, remaining only for the duration of a browsing session, or persistent, remaining on a device for a longer period. Some are placed by Rooli Casino, while others may be provided by service partners that support analytics, payments, fraud prevention or website functionality.
- Essential technologies help the website operate, maintain account sessions and protect against misuse.
- Preference technologies remember selections and improve convenience.
- Analytics technologies provide information about traffic, navigation and technical performance.
- Security technologies assist with authentication, fraud detection and the protection of accounts and transactions.
Your browser may allow you to block or delete cookies. Disabling certain technologies can affect website functionality, account access or the availability of particular features. Where a cookie notice or preference tool is provided, it may offer additional choices about non-essential technologies.
When Information Is Shared
Personal information is shared only where there is a valid operational, security, legal or service-related reason. Depending on the circumstances, recipients may include:
- Payment processors and financial service providers involved in deposits, withdrawals, refunds and transaction verification.
- Identity verification, fraud prevention, security, technology, hosting, analytics and customer support providers.
- Professional advisers, auditors and insurers where their involvement is reasonably necessary.
- Corporate entities involved in a business restructure, acquisition, transfer or sale of relevant assets, subject to appropriate protections.
- Courts, law enforcement bodies, regulators or other authorities where disclosure is required or permitted by law.
Service providers are expected to use personal information only for authorised purposes and to apply suitable confidentiality and security controls. Rooli Casino does not sell personal information as a general business practice. Information may also be combined with other records where necessary to identify fraud, maintain accurate accounts or manage service risks.
Keeping Data Secure
Rooli Casino uses reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Controls may include restricted access, authentication procedures, monitoring, secure communications and internal handling requirements.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and device secure, using a unique password, signing out from shared devices and notifying us promptly if you suspect unauthorised account activity. Rooli Casino may temporarily restrict access where this is necessary to investigate a security concern.
How Long Data Is Kept
Personal information is retained for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the nature of the information, the relationship with you, account activity, dispute resolution needs, security investigations and applicable recordkeeping obligations.
When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use. Some records may remain for a longer period where they are needed to establish, exercise or defend legal claims, investigate misconduct, prevent fraud or satisfy a lawful requirement. Deletion may therefore not be immediate following account closure or a request.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning personal information held by Rooli Casino. These may include the ability to:
- Request access to personal information associated with your account.
- Ask for inaccurate, incomplete or outdated information to be corrected.
- Question the way information is collected, used or disclosed.
- Request deletion or restriction of information where there is a valid basis for doing so.
- Object to certain uses, including some forms of direct marketing.
- Withdraw consent where processing is based on consent, recognising that withdrawal may affect a service or feature.
Requests may require reasonable steps to confirm your identity and protect account security. Certain information may need to be retained or a request may be limited where fulfilling it would affect the rights of others, compromise security, prevent fraud or conflict with a legal or operational requirement. If you make a request, we will review it and respond in accordance with applicable obligations.
External Providers and Platforms
The website may connect with third-party services, including payment gateways, verification tools, analytics providers, advertising technologies, hosting services and social or communication platforms. These providers may collect or process information under their own privacy notices and terms.
Rooli Casino does not control the privacy practices of independent third parties. Before using a linked service or submitting information through an external platform, you should review the provider's documentation. Links or integrations do not necessarily mean that Rooli Casino endorses every policy or practice of that provider.
Cross-Border Data Handling
Some service providers used by Rooli Casino may store or process information outside Australia. As a result, personal information may be transferred to another country when this is necessary for hosting, payment processing, verification, customer support, security or related business functions.
Where information is transferred internationally, Rooli Casino aims to use appropriate contractual, technical and organisational safeguards. The protections available in another country may differ from those in Australia. By using the services, you acknowledge that international processing may occur where required to operate and secure the website.
Changes to This Policy
Rooli Casino may revise this Privacy Policy to reflect changes in the website, technology, service providers, business practices or applicable requirements. The updated version will be made available through the website and will show a revised effective date where appropriate.
Material changes may be communicated through the website, by email or through another suitable account notice. You should review this page periodically. Continued use of Rooli Casino after an updated policy is published may indicate acceptance of the revised terms, subject to any rights that cannot be excluded.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to make a privacy request or believe that your personal information has been handled incorrectly, please contact Rooli Casino at support@rooli-casino-au.online. Include enough information for us to understand your request, but do not send passwords or unnecessary payment details.
We may ask for additional information to verify your identity before discussing account information or processing a request. We will consider privacy enquiries carefully and provide a response within a reasonable period, taking into account the nature and complexity of the issue.
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